Six solutions, one inbox.
Utility staff, facilities managers, solid-waste crews, inspectors, contractors, and residents all reach us the same way. Tell us which solution and what happened, and we'll take it from there.
Email us
hello@grifom.comOne address for everything — a device that stopped reporting, a reading or invoice that looks wrong, a postcard or reminder that shouldn't have gone out, app access, integrations, and pilot logistics. We read every message and route it to the person who can actually fix it.
Emergencies do not go through us
For a fire or any life-safety emergency, call 911. The Water Meter fits only the 2.5″ auxiliary port — the 4.5″ steamer is unmodified and fire flow is never gated by our device. For a main break, an electrical fault at a facility, or an active spill or illicit discharge, contact the City department responsible for that system directly; our tools report and meter, they are not an emergency line.
Common reasons people write in
Water Meter — a tap, a reading, or a unit
A contractor tapped and the collar didn't engage, gallons that don't match the job, an invoice that didn't post to Tyler, or a unit that's been struck or pried. Send the hydrant ID and we'll pull the draw record.
Email about a hydrantAir Meter — a node or a number
A pole that stopped reporting, a reading that disagrees with the TCEQ monitor, or a WBGT alert a coach didn't expect. Include the node ID or pole location and the time window and we'll check the node's health and correction curves.
Email about a nodeEnergy Meter — a shed, a work order, a panel
A load shed that fired when it shouldn't have (or didn't when it should), a work order that named the wrong circuit, a satellite node offline, or a question from your IT security review. Tell us the facility and panel.
Email about a facilityTrash Meter — a postcard or a camera
A household that got a postcard and disputes it, a resident asking what the camera saw, a lens that isn't clearing, or a truck whose meter stopped pinning events. We'll pull the time-stamped event and its thumbnail for you.
Email about a truck or postcardWater Alarm — a reminder or an export
A resident who was reminded about watering on a day their schedule actually allows, a nightly meter export that didn't arrive, or a question about how a household was matched to a watering day. No fees or citations are involved, but we still want to get it right.
Email about a reminderMayvil — access, sync, or a field issue
TestFlight access for a new inspector, an inspection stuck in the sync queue, dictation or citations behaving oddly, or an account that needs to move between jurisdictions. Accounts are issued by your jurisdiction; we'll coordinate with them.
Email about the appIntegration questions
Billing in Tyler, maps in Esri ArcGIS, work orders in Cityworks or your CMMS, readings in city GIS or myFRISCO, SECO reporting exports. If a record isn't landing where your staff expect it, tell us which system and we'll trace it.
Email about integrationsPilot and procurement
Every solution has a 90-day pilot scoped in its case study — hydrants on one corridor, nodes at schools and parks, two flagship facilities, ten side-loaders. Tell us which one and we'll send the pilot plan and pricing structure.
Email about a pilotWhat to include
- Which solution — Water, Air, Energy or Trash Meter, Water Alarm, or Mayvil.
- The asset or account — hydrant ID, node ID or pole location, facility and panel, truck or route number, service address, or jurisdiction and inspector account.
- Device serial where there is one — etched on the housing below the GRIFOM mark.
- Date and time, including the time zone if you're writing from outside Central.
- What you expected and what happened instead — one or two sentences is plenty.
- A photo or screenshot, if there's visible damage, an unexpected reading, or an app screen that looks wrong.
Before you write
Can a hydrant be opened if the Water Meter fails?
Yes. Override is mechanical, and the 4.5″ steamer port is never fitted or modified — fire crews operate the hydrant exactly as they always have. Only the 2.5″ auxiliary port is gated, and only on contractor hydrants selected with the fire marshal. A smashed unit bricks the auxiliary valve; it does not release water.
Does the Air Meter need Wi-Fi or a power feed on the pole?
No. It runs on a 5 W solar panel with a LiFePO₄ cell and reports over LTE Cat-M1 / NB-IoT. If a node goes quiet, the usual causes are shading on the panel or a carrier outage — tell us the pole and we'll read its power log.
Will the Energy Meter open ports on our network?
No. Telemetry is outbound-only over TLS with hardware-anchored certificates; there are no inbound firewall rules and no cleartext legacy protocols unless the City signs for them. Send your security questionnaire and we'll answer it line by line.
Does the Trash Meter record video of the street?
No. The camera points into the hopper and runs its recognition on the device. What leaves the truck is a coordinates-stamped thumbnail of the hopper contents at the moment of a detection — a few kilobytes — which is what appears on the postcard. No faces, no street footage, no video stream.
A resident got a Water Alarm reminder. Are they being fined?
No. Water Alarm sends a courtesy reminder only — no fees, no citations, and the City installs and operates nothing. If the reminder was wrong about the household's watering day, write to us with the address and we'll correct the schedule match.
Does Mayvil work without cell service?
Yes — it is offline-first. Capture, dictation, citations, and signatures all work with no signal, and the inspection syncs the moment the device is back in coverage. Accounts are issued by your jurisdiction and jurisdictions are isolated from one another; the app is distributed through TestFlight.
Do you need new software or a new dashboard?
No. Billing goes to Tyler, maps to Esri ArcGIS, work orders to Cityworks or your CMMS, air readings to city GIS and myFRISCO, energy data into your SECO report. Your staff keep working in the systems they already use, which is also why most support questions resolve inside those tools.